Return to agility by leading with the customer

🎙️ How well do you know your users and the problems you can solve for them?

We are excited to have Debbie Levitt, Founder of Delta CX and author of Customers Know You Suck, as a guest on today's podcast. 

Bill and Debbie share relatable stories highlighting the challenges of maintaining a customer-centric focus, the need for early research and testing, and the importance of accountability in delivering high-quality products. 

  Here is what you will learn:

 

✅ How to measure success

 

✅ The costs of poor quality

 

✅ The importance of having a problem statement

 

✅ How to break the cycle of mediocrity and create better products

 

🎉 How to ensure that teams remain customer-focused!

Episode source