Ever wonder why users do the strangest things with your app? It's because they almost never use it the way developers expect. This talk is all about usability testing, a surprisingly simple and cheap way to peek into the future and see how real people will interact with your product before it even launches.
Jo Minney promises to share the secrets that UX researchers use to make massive improvements to websites and software. You'll learn the most cost-effective research method out there, including how to do it, when to do it, and what tools you'll need to build better stuff from the get-go.
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