Why Your “Reliable” System Will Fail
David Blank-Edelman from Microsoft’s SRE Academy tears down the myth of single-cause thinking and Root Cause Analysis, showing that true reliability isn’t just about uptime but spans seven dimensions—latency, throughput, fidelity, and more. He challenges you to consider if outages are existential crises for your customers, adopt an SRE mindset of curiosity and collaboration, and treat failures as signals rather than punishments.
He also calls out classic traps—ditch the 5 Whys, avoid post-incident reviews that blame human error or wander into counterfactuals, and understand resilience as an active verb, not a static state. From the five stages of SRE maturity to the art of selling reliability without overpromising, this talk is your wake-up call to trade unhelpful toil for smart complexity and build systems that truly bounce back.
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